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Terms & Conditions

Website Terms of Use

Website Access
We aim to ensure website availability at all times, but we are not liable if the website is temporarily unavailable.


Intellectual Property
All content is owned by Eis Ygian. You may not copy, reproduce, or use it without permission.


User Conduct
Users must not:

  • Post offensive, abusive, or defamatory content

  • Attempt to hack or disrupt the website


Violation of these terms may result in restricted access or legal action.

By using our website, you agree to the following:

  • Bookings are subject to availability.

  • Deposits are required for large/event bookings. A 48-hour cancellation policy applies; deposits may be retained if cancelled late.

  • We do not take payments via this website.

  • Menus and prices may change without notice.

  • All content is property of Eis Ygian and may not be reproduced without permission.

Accessibility Statement

We are committed to making our website accessible to all users, including those with disabilities.


Our Commitment:

  • We strive to follow WCAG 2.1 AA accessibility standards

  • Clear fonts, high contrast, and alt text for images

  • Keyboard navigability

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If you experience accessibility issues or require content in another format, please contact us via this form. 

Alternatively, give us a call.

Health & Safety / Food Hygiene Statement

At Eis Ygian, the safety of our customers, staff, and food is our top priority.


We commit to:

  • Complying with all UK food safety laws and hygiene regulations

  • Maintaining a clean and hygienic kitchen and dining environment

  • Implementing regular health and hygiene training for all staff

  • Following HACCP procedures for food storage, preparation, and handling

  • Maintaining our local authority food hygiene rating


We encourage customers to inform us of any allergies or intolerances before placing an order or booking.

Allergen & Dietary Information Policy

We understand the importance of allergen transparency.


Our Allergen Policy:
•    All 14 major allergens (as defined by UK law) are clearly marked on our menu.
•    Our team is trained to handle allergen-related requests.
•    Pre-packaged items (like our homemade marmalade) are labelled with full ingredient and allergen information.


⚠️ General Allergen Disclaimer:
While we take great care to prevent cross-contamination, we cannot guarantee that our food is allergen-free. Our kitchen handles all 14 major allergens.


For allergy support, contact us or e-mail us before ordering.

Refund & Cancellation Policy

Takeaway & Orders:
We do not offer refunds once an order has been prepared or fulfilled via our third-party delivery partners.


Reservations & Event Bookings:

  • Deposits are required for large bookings(6+) and private events.

  • 48-hour cancellation policy applies:
    Cancellations within 48 hours of the booking time will result in deposit retention.

Delivery & Collection Policy

We do not offer in-house delivery services.


Delivery:

  • Delivery is handled through trusted third-party partners: Uber Eats, Deliveroo, and Just Eat.

  • Delivery terms, pricing, and service areas are subject to each provider’s policies.

  • All delivery queries should be directed to the relevant platform.


Collection:
Customers may order for takeaway via the platforms above and select collection where available.

Contact & Complaints Policy

We are committed to great service and want to hear from you if something goes wrong.


Contact Us:
Eisygian.restaurant@gmail.com
+44 (0) 785 6964 934

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Complaints Procedure:

  • All complaints are handled confidentially and professionally by Miss Anisa Biba, who oversees policy compliance and customer care.

  • You will receive a written or verbal response within 5 working days of receipt.

  • For unresolved issues, you may escalate to your local Trading Standards office.

 

Customer Code of Conduct

We ask all guests to help us create a welcoming and respectful environment.

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By entering or ordering from Eis Ygian, customers agree to:

  • Treat all staff, other customers, and guests with respect

  • Refrain from using abusive, threatening, or offensive language

  • Comply with reasonable instructions from staff for safety and service

  • Respect our property and premises

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We reserve the right to refuse service or ask guests to leave if conduct breaches this code.

HFSS Advertising & Marketing Compliance Statement

Eis Ygian is committed to promoting responsible food advertising in line with UK regulations surrounding high fat, salt, and sugar (HFSS) products.


While our menu may include traditional desserts and sweet products such as our homemade marmalade, we ensure that all promotional content:

  • Is not targeted at children under the age of 16

  • Is not placed within media or platforms primarily aimed at children

  • Complies with the UK Code of Non-broadcast Advertising (CAP Code) and broadcast advertising (BCAP Code) where relevant

  • Respects current and future UK Government legislation on HFSS product promotion, including any upcoming time-based restrictions or online advertising rules


We monitor guidance from the Advertising Standards Authority (ASA) and Department of Health and Social Care to ensure that our marketing remains compliant, ethical, and customer-focused.

Eis Ygian Public Health & Healthy Eating Commitment Policy

Last Updated: 09/25


At Eis Ygian, we believe that delicious food and healthy living go hand in hand. As part of our commitment to supporting the UK Government’s efforts to reduce obesity and promote healthier lifestyles, we have adopted a series of practices to make informed, nutritious eating easier and more accessible for all our customers.

 

1. Healthier Cooking Practices


We prepare our dishes using:
•    Fresh, high-quality ingredients
•    Reduced use of salt, saturated fats, and added sugars
•    Health-conscious cooking methods, such as grilling, steaming, and roasting


Our menu features a selection of dishes inspired by the traditional Mediterranean diet, widely recognised for its nutritional value.


2. Calorie Labelling & Nutritional Transparency


We display calorie information on our menu for all standard dishes, in line with current guidance from the Department of Health and Social Care.


Upon request, we can also provide additional information such as:

  • Macronutrient breakdowns (carbohydrates, fats, proteins)

  • Allergen content

  • Vegetarian, vegan, and gluten-free options

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3. Portion Control & Healthy Options
 

We offer:

  • Reasonable portion sizes designed to reduce waste and overconsumption

  • Lighter alternatives and balanced meal options for customers seeking lower-calorie or reduced-fat choices

  • Our staff are trained to help customers make informed decisions based on their preferences and dietary goals.

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4. Education & Awareness


We actively promote:

  • Nutritional awareness through our menu, website, and staff guidance

  • Transparent food labelling

  • Awareness of the UK’s 5-a-day fruit and vegetable recommendation

 

5. Community Responsibility


Eis Ygian supports public health not only through what we serve, but also through:

  • Collaboration with local health initiatives and community events

  • Respecting advertising regulations relating to HFSS products

  • Ensuring children’s meals (if offered) are balanced and age-appropriate

Our Ongoing Commitment

We will continue to review and improve our practices in line with:

  • UK Government obesity reduction strategies

  • Food Standards Agency (FSA) nutritional guidance

  • Customer feedback and public health research

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For any questions or feedback related to our healthy eating policy, please contact:

Miss Anisa Biba – Policy & Public Health Lead

Equal Opportunities & Inclusion Statement

Eis Ygian – Equal Opportunities Policy.

Effective 09/2025

 

We believe that equality, inclusion, and respect are the foundations of a thriving team and customer experience.

 

Our Pledge:

Eis Ygian provides equal opportunities in employment, service, and community engagement.

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We are committed to treating all individuals fairly regardless of:

  • Age

  • Race or ethnicity

  • Religion or belief

  • Gender or gender identity

  • Sexual orientation

  • Disability

  • Marital or parental status

 

Workplace Inclusion:

  • We recruit, train, and promote based on merit and potential.

  • We do not tolerate discrimination, harassment, or bullying in any form.

  • We strive to create a respectful and supportive environment for our staff and customers alike.

 

We align our practices with the Equality Act 2010 and are committed to continuous improvement in creating a diverse and inclusive workplace.

Gift Vouchers & Promotional Offers Policy

Eis Ygian – Vouchers & Promotions Policy
Effective Date: 09/25

 

This policy outlines the terms under which gift vouchers and promotional offers may be used.


Gift Vouchers

  • Vouchers are valid for 6 months from the date of purchase unless otherwise stated.

  • Vouchers cannot be exchanged for cash and are non-refundable.

  • Lost or stolen vouchers cannot be replaced.

  • Vouchers can be redeemed in-person only, not via third-party platforms.


Promotional Offers

  • Offers and discounts are valid for a limited time as advertised.

  • Promotions cannot be combined unless specifically stated.

  • Some offers may be subject to day/time restrictions or minimum spend.

  • Eis Ygian reserves the right to withdraw or change promotions without prior notice.


All promotions must be used fairly and in good faith. Abuse of offers may result in refusal of service.

Sustainability & Environmental Policy

Eis Ygian – Sustainability & environmental policy
Effective Date: 09/2025

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At Eis Ygian, we are committed to reducing our environmental impact and promoting sustainable practices within our restaurant and supply chain.

 

Our Commitments:

1. Sustainable Sourcing

  • We prioritize locally sourced, seasonal produce where possible.

  • We seek suppliers who share our values in animal welfare, sustainable farming, and ethical sourcing.

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2. Waste Reduction

  • We actively minimise food waste through careful stock control and portion management.

  • We recycle and compost appropriate materials in line with local waste management guidelines.

  • We avoid unnecessary single-use plastics and use eco-friendly packaging for takeaway orders.

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3. Energy & Water Efficiency

  • We train staff to reduce water and energy usage in kitchens and front of house.

  • We regularly maintain and monitor kitchen equipment for optimal efficiency.

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4. Community Awareness

  • We support Stafford’s local economy and environmental goals.

  • We aim to educate customers on sustainability through menu transparency and digital channels.

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We will continue to review our practices and make positive changes in line with environmental standards and customer expectations.

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